Mobiles
Call Your Provider
Most UK mobile phone operators have call centres and staff in place to deal with nuisance callers who may be bothering you. Each company may have a slightly different way of handling complaints but generally they will offer you the same options. You may be able to change your mobile number, or even block the nuisance caller or bully. However, this is not always possible and it is important to remember action can only be taken against someone's phone account with police involvement.
Details of how to contact the phone operators:
- O2 - 08705214000 or email ncb@O2.com
- Vodafone - call customer services on 191 from a Vodafone phone or on any other phone call 08700700191 for Pay Monthly customers or on 08700776655 for Pay as you go.
- 3 - Call 333 from a 3 phone, or 08707 330 333.
- Orange - for Pay As You Go customers, call 450 on an Orange phone or 07973 100450. For Pay Monthly customers, call 150 from an Orange phone or 07973 100150.
- T-Mobile - customer services on 150 from your T-Mobile phone or on 0845 412 5000 from a landline, or email using the 'how to contact us' section of the T-Mobile website.
Help from Cyber Mentors
Cybermentors offer a very similar service online to Childline but this time you can speak to someone online who is your own age. Their site www.cybermentors.org.uk offers excellent advice and guidance so please use it.
Help from ChildLine
You can ring Childline on 0800 1111 where you can speak to someone in private and the number will not show up on your phone bill. Childline is managed by the NSPCC is there to help you so please dont be afraid to make the call.
The Childline website also offers excellent help and advice on a whole range of issues.
Advice From thinkuknow.co.uk
Finally the Child Exploitation and Online Protection Centre offers their own independent advice and help programme - Thinkuknow. Have a look at the site. It has been designed by young people for young people and is there as a constant source of help and advice. Please enjoy your time online and use these resources as your one-stop source to stay safe.
